Customer Care


FAQ

Where is the coffee from?? ALL OVER THE WORLD. We source and roast the finest quality coffee beans from all around the world. We are dedicated to offering a selection of coffee from single origins to a unique range of blends.

Is the coffee certified organic?

Our organic blends, including the 'Little Friend blend' consist of 100% organic green beans, however being a smaller roastery we currently roast all the coffee through the same roaster so therefore they are not certified organic.

Do you offer wholesale accounts?

Absolutely. Please email us at or give us a call on 0424208861 if you are an interested wholesale customer.

POSTAGE AND HANDLING

We will have your order in the mail within 24-48hrs. We send all orders by registered post so that we can track your order. Depending on your location the delivery time may vary but will will endeavour to be as efficient as possible.

Warranty

What if I my order is damaged or broken?

Please let us know if you have any complaints what so ever with your product. If it is damaged, or if you are in any way you are not happy with your product please let us know. We take pride in what we do and only hope to deliver you a quality product.

Terms

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEB SITE.

All the information contained within all sections of the Flying West website (www.flyingwest.com.au) provides information for educational purposes only. While we take reasonable care in creating the information, Flying West makes no guarantees as to the accuracy, completeness or currency of any information on the site.

Flying West are not liable to any individual or organisation for any loss or damage that may arise through the use of information contained in this site. All features, content, specifications, products and prices of products on www.flyingwest.com.au are subject to change at any time without notice. The inclusion of any products or services on this site at a particular time does not imply or warrant that these products or services will be available at any time.

You are prohibited from posting or transmitting any unlawful, threatening, defamatory, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.Contact Us - If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to contact us at

Privacy

Flying West respects your privacy and we are committed to protecting it. This Privacy Policy sets out the processes and procedures we follow in relation to the treatment of personal information.

Flying West takes all possible actions to protect your personal privacy. We only obtain personal information when you choose to give it to us or if it is essential in order to complete a product transaction. If we ever require more information to make your shopping experience more efficient and user friendly we will only do so with your consent.

Flying West will not use or disclose any information about you without your consent. Flying West will not disclose your name, email address, postal address or any other directly identifying information relating to you with any third parties.

If you have any further queries relating to our privacy policy, or if you have a problem or complaint, please contact us via email at and one of our customer service representatives will respond.

Flying West reserves the right to change our privacy policy as deemed necessary and will notify you of any changes via the website.